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Brighton

Adhésion le 17 mai 2022

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Dernière activité le 10 avr. 2024

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Dernière activité effectuée par Brighton

Brighton a ajouté un commentaire,

CommentaireTeam members and groups

when I try to create a custom report all I get is this:

Afficher le commentaire · Publication le 29 janv. 2024 · Brighton

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Brighton a ajouté un commentaire,

Commentaire de la communauté Feedback - Chat and Messaging (Chat)

Current wait times and place in queue would be extremly helpful during times of high volume or always. 

Afficher le commentaire · Publication le 07 déc. 2023 · Brighton

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Brighton a ajouté un commentaire,

Commentaire de la communauté Feedback - Chat and Messaging (Chat)

I too would find it valuable to provide the customers in queue with current wait times and place in line. In turn give them the option to submit a form/ticket if they prefer not to wait to chat live. 

Afficher le commentaire · Publication le 07 déc. 2023 · Brighton

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Brighton a ajouté un commentaire,

Commentaire de la communauté Feedback - Chat and Messaging (Chat)

This feature would be incredibly important as we head into the holidays. Being able to update one source to then reflect on all business hours flowbuilder steps would be great to easily add and remove it before and after holidays. 

Afficher le commentaire · Publication le 07 déc. 2023 · Brighton

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Brighton a créé une publication,

Publication Feedback - Ticketing system (Support)

Hello,

As we approach the holidays it would be beneficial to have a way to bulk update all flowbuilder responses once it hits the business hours conditions to include holiday OOO messages. Going through each flowbuilder one by one before and after a holiday is extremely tedious and time consuming. 

Has anyone else found an easy way to still use flowbuilders to mitigate self serve answerable questions but then advise of holiday OOO once they get to the point of being xfrd to an agent?

Publication le 17 nov. 2023 · Brighton

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Brighton a créé une publication,

Publication Developer - Zendesk SDKs

 

Users are unable to see what they typing in MobileSDK chat widget in android. How do I fix this?

Publication le 21 sept. 2023 · Brighton

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Brighton a ajouté un commentaire,

CommentaireUsing legacy AI agent functionality

If we get feedback on a specific end user that used the bot and would like to see their journey through the flowbuilder, what kind of report would we be able to build to find that information?

Id like to be able to search the end user email and/or name and find their flowbuilder "transcript" even if they werent xfrd to an agent. Thanks!

Afficher le commentaire · Publication le 19 sept. 2023 · Brighton

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Brighton a ajouté un commentaire,

CommentaireBuilding reports

If we get feedback on a specific end user that used the bot and would like to see their journey through the flowbuilder, what kind of report would we be able to build to find that information?

Id like to be able to search the end user email and/or name and find their flowbuilder "transcript" even if they werent xfrd to an agent. Thanks!

Afficher le commentaire · Publication le 19 sept. 2023 · Brighton

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Brighton a créé une publication,

Publication Feedback - Chat and Messaging (Chat)

Hello! We just launched our first flowbuilder and the first response is set to have the member input their name and email...but that form input is not being sent to the agent who gets assigned the chat. 

 

I am trying to figure out why it would be blank?

Publication le 18 sept. 2023 · Brighton

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Brighton a ajouté un commentaire,

CommentaireRouting

Is there a way within messaging to automatically respond to new chats that there may be a delay in response during business hours due to higher than normal volume when all online agent are at capacity?

Afficher le commentaire · Publication le 17 août 2023 · Brighton

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