ReCharge Payments
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Dernière activité effectuée par ReCharge Payments-
ReCharge Payments a ajouté un commentaire,
Will that allow us to change skills thorugh triggers or automation after ticket creation? The biggest concern is assigning skill values after an agent has a chance to triage and assess the need.
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ReCharge Payments a ajouté un commentaire,
My staff set a topic set post ticket creation, that is the item I would like to use skill routing for in order to bring in SME for collaboration. The biggest issue is I cannot seem to set skills f...
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ReCharge Payments a ajouté un commentaire,
Can they be changed mid ticket? Will routing update?
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ReCharge Payments a ajouté un commentaire,
Sal, I assume you are doing so though use of a monitoring service on ticket update? Duplicating the trigger functionality externally is possible but really too much to ask for something that should...
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ReCharge Payments a ajouté un commentaire,
What is the latest here? Currently skills appear to be limited to sorting products or languages, not for setting actual skills. I need a means of setting who should get a ticket AFTER basic triage ...