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Kimberly Fernandez

Adhésion le 31 août 2022

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Dernière activité le 15 nov. 2023

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Dernière activité effectuée par Kimberly Fernandez

Kimberly Fernandez a ajouté un commentaire,

CommentaireMeasuring success

Hello,

Can I make a follow-up question for a bad rating required? If so, how?

Thank you,

 

 

Afficher le commentaire · Publication le 15 nov. 2023 · Kimberly Fernandez

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Kimberly Fernandez a ajouté un commentaire,

CommentaireGlobal security and user access

What is the solution to stopping the spam requestor from <#>@qq.com?  I am getting the same from the web form. I added @qq.com to the blocklist and the emails are still coming through. Is this a bug on the blocklist feature?

Afficher le commentaire · Publication le 09 oct. 2023 · Kimberly Fernandez

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Kimberly Fernandez a ajouté un commentaire,

CommentaireTicket customization

Hello,

Can I mark a standard field with a default - For the priority standard field, I would like to default to  Normal when an end-user is completing a web-form ticket request - How can I default the value Normal on the request form? 

Afficher le commentaire · Publication le 16 sept. 2022 · Kimberly Fernandez

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Kimberly Fernandez a ajouté un commentaire,

CommentaireAccounts and billing

Can you rename the generated URL in the sandbox?

 

Afficher le commentaire · Publication le 13 sept. 2022 · Kimberly Fernandez

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Kimberly Fernandez a créé une publication,

Publication Feedback - Ticketing system (Support)

Requesting additional placeholder for triggers

We have several request types that we would like to add to the Actions section of a trigger

  • Email User 
  • Email Body

We have created several ticket forms (request types) and would like to add the form name to the email subject and email body so the light agent can see the form name in the email.

 

 

Publication le 31 août 2022 · Kimberly Fernandez

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