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Albert Alvarez
Adhésion le 14 juin 2022
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Dernière activité le 15 déc. 2022
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Dernière activité effectuée par Albert Alvarez
Albert Alvarez a ajouté un commentaire,
This post has been open for years, and Zendesk clearly shows how much they listen to customers. The option is clear to me.
Afficher le commentaire · Publication le 15 déc. 2022 · Albert Alvarez
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Albert Alvarez a ajouté un commentaire,
There is any way to show the customer's Organization name or requester email when a case comes in?
Afficher le commentaire · Publication le 08 nov. 2022 · Albert Alvarez
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Albert Alvarez a ajouté un commentaire,
could we at least have the option to rename it? meaning when Jira is created from ZD, the label could be called ZD_created or anything else?
Afficher le commentaire · Publication le 28 juin 2022 · Albert Alvarez
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Albert Alvarez a ajouté un commentaire,
Do we have any guidance on when this will be possible? I am new to ZD coming from a company that was using SFDC, and this limitation really surprised me. In support, case housekeeping is usually a post-case resolution effort, as the focus of the support engineer is to fix the issue, and later update the case. Is there any technical justification/reason for not having this?
Thanks
Afficher le commentaire · Publication le 14 juin 2022 · Albert Alvarez
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