Dan Cooper
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Activité totale1593
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Dernière activité
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Membre depuis
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Abonné à6 utilisateurs
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Abonnés7 utilisateurs
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Votes312
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Abonnements678
Publications
Activité récente par Dan Cooper-
Low Resolution Asset for Filter List
When clicking on the filter list the menu displays in a lower resolution than the rest of the application resulting in blurry text that is difficult to read.
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Option to Disable / Exempt Domains feature for Organization Profiles
I would like to disable the use of the domains field on my organizations. We have found that in some cases we have users that end up in an organization that shouldn't be or we have organizations t...
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Don't convert an upvote to a downvote
I find that I regularly try to upvote a feature request in the help center here and I see the upvote count drop because I've already upvoted the post before. When clicking the upvote arrow, the ex...
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Improved SLA Visibility Over Weekend
We use the SLA timers to help us understand how much time we have to respond to a ticket. For tickets over the weekend, we see timers that indicate 3D (3 Days) that help us understand that a ticke...
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Comment Editor Keyboard Shortcuts Conflict with System Shortcuts
RéponduProblem When we try to use the keyboard shortcuts to apply a code span (cmd shift 5) or code block (cmd shift 6) on macOS they are being overridden by the system keyboard shortcuts for capturing sh...
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Suspended Tickets View Improvements
I would like to see some improvements to the Suspended Tickets view. One of our instances has multiple teams that aren't truly related to each other, but we have to work with each team individually...
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Ticket Redaction App Integration into Support Product
PlanifiéeI would love to see the Ticket Redaction app be elevated up from being a Zendesk Labs app into a fully functional part of the standard Zendesk experience. Today, the options to redact and delete d...
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Auto Processing Rules for Suspended Tickets
I would like to see the ability to run some automated rules against the suspended ticket queue. Use Case #1 I'd like to be able to identify certain types of messages that come into the suspended ...
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Creating, Flagging, and Publishing with Knowledge Capture Oh My!
I wanted to share how our team is using Knowledge Capture app today. We have a lot going on in our knowledge process, so I'm not going to list out specific steps on how to build this, but I'll be ...
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Automatically Adding Colored Notes in Articles Based on Article Keyword
In our Zendesk, we use colored notes in articles to help call out important pieces of information. We would manage this by adding classes to blockquotes in order to tell the Help Center to color th...