Dan Cooper
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Activité totale1593
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Dernière activité
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Membre depuis
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Abonné à6 utilisateurs
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Abonnés7 utilisateurs
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Votes312
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Abonnements678
Publications
Activité récente par Dan Cooper-
Auto Processing Rules for Suspended Tickets
I would like to see the ability to run some automated rules against the suspended ticket queue. Use Case #1 I'd like to be able to identify certain types of messages that come into the suspended ...
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Creating, Flagging, and Publishing with Knowledge Capture Oh My!
I wanted to share how our team is using Knowledge Capture app today. We have a lot going on in our knowledge process, so I'm not going to list out specific steps on how to build this, but I'll be ...
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Automatically Adding Colored Notes in Articles Based on Article Keyword
In our Zendesk, we use colored notes in articles to help call out important pieces of information. We would manage this by adding classes to blockquotes in order to tell the Help Center to color th...
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Displaying Large Images in Articles at Full Resolution
Sometimes in our Help Center we have images we want to include in an article, but when they scale to fit our theme they aren't as detailed as we'd like. I looked at solutions like the Fancybox sol...
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Rich Content Email Notifications
Now that you can use rich text content in your macros you can do some interesting things with notifications. One use case we came up with for our internal support is to provide System Alert notifi...
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View Community Posts
We have been using the Community as a place where we can post announcements that don't quite feel right as an article. I'd love to see community posts come up in the Knowledge Capture app. Here a...
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Create a backup of your Help Center with your iPhone or iPad
I have found that working with the Zendesk API is much more approachable to me using the Workflow App for iOS. This has allowed me to do several API updates from my iPhone or iPad. One of those tas...
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How do I check which ticket fields are in use?
RéponduI'm trying to clear out some old fields and/or duplicate fields that have accumulated over the years and I have a few questions I'm hoping the community can help with. Is there a way to check whi...
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Per Ticket, User, or Organization Notification Opt Out
We have internal customers that send a lot of tickets to us. They also receive a lot of Zendesk notifications by default (ticket received, ticket updated, ticket solved, satisfaction survey). T...
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Merging Users using the Zendesk API with Workflow for iOS
I have been trying to find ways to stay productive on iOS with Zendesk and Workflow app for iOS recently opened up the ability to access any Web API so I thought I'd take it for a test ride with so...