Dan Cooper
- Activité totale 1095
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- Abonné à 7 utilisateurs
- Abonnés 6 utilisateurs
- Votes 199
- Abonnements 482
Commentaires
Activité récente par Dan Cooper Trier par activité récente-
Hi Travis, There is another post asking for this that you can upvote to help build traction on this request. In the interim, you might check out Zendesk Dark Mode Theme for Chrome. I haven't tri...
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It would be awesome to see something like Smart Compose in Gmail to make recommendations like this. It could go beyond just autofilling the requester name, to offering up Answer Bot suggestions or...
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Hi Charles, Would you mind providing a step by step of what you are doing when this fails? Are you opening a ticket, entering a note, and then clicking Submit? Or is there more going on? Also ...
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Hi John, It sounds like you did just about all the browser troubleshooting you could and eventually it all worked. The only other thing I can think of that I've seen come up is if you use a passw...
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Each drop down also adds a tag to the ticket. You could use the tag to help you determine the correct selection. Otherwise, Thomas' idea is what I would use. Make the last option as specific as ...
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Hi Charles, Can you provide more details on the steps you are taking, what you expect to happen, and what is happening?
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Hi Katharine, The largest one is going to be communication with your team to inform them that the email address is legitimate. This isn't always easy, but sometimes just being loud can solve this...
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Hi David, Take a look into Contextual Workspaces. You can trigger certain forms, macros, and apps to be available based on the group a ticket is assigned to.
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You can try whitelisting the domain and see if they'll come through. I've had some success using this to allow certain emails in but can't speak for netsuite directly. Using the whitelist and bla...
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Hi Paul, I'll add some other things to check for: Each ticket has an event log. Access the events on a ticket and see if it shows that an email was sent. If one was sent, it will tell you whic...