Dan Cooper
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Activité récente par Dan Cooper-
The UI looks like it's the newer Agent Workspace. Puneet Misra Agent workspace has a Customer Context panel that can be expanded on the right that should allow you to see details about the requester.
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David Gillespie With this being added as a feature request, is the Not Planned flag on this post still accurate (I may be splitting hairs on not planned and not on the our current roadmap here, but...
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A few things you may be able to look at: Are the breaches on new tickets? Try toggling the Status to something other than New. Are the breaches on Closed tickets? Zendesk will archive closed ti...
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It would be great to allow for channels like email to be able to create tickets under a null organization until one is explicitly set by a user. Expanding on this, allowing an end user to select th...
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I think you'd want to set up a single sign on solution that authenticates your custom application and also authenticates via JWT to Zendesk. A solution like Auth0 should be able to provide you wit...
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Karen Lamola, I think you could accomplish this using the same solution suggested above to add a disclaimer to a web form. This would allow for a block of text to display underneath the form selec...
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The details Bryan posted likely became the placeholder suppression rules. The original post had a few revisions and I suspect after the dust settled the docs were cleaned up.
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Much of our support documentation is highly collaborative and we are still in an adoption phase with some portions of our team. Having the review process restricted to one field without any histor...
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Elissa, The Knowledge Base EAP dataset that I started going down this line of questioning around. We have some content that I'm seeing flagged as End-user (signed-in) but I know that it is captur...
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Thanks as new Explore datasets are becoming available to show article view data, this becomes a bit more useful to be able to call out who is a staff member but not someone that is actively working...