Dan Cooper
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Hi Ahmad, It sounds like you are running into a scenario where one job is still in progress when another one starts. The Update Many Tickets endpoint returns a job status that you can review with...
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Hi Maksim Ugolnikov, Zendesk has the user data app code available on GitHub and it looks like they are using one of the list ticket endpoints to pull user tickets (specific code here). This API en...
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You may be able to get around this by putting users into two different Okta Groups and setting App permissions based on the groups. We have all of our users in an end user group so that at a minim...
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This would be awesome in so many places. I needed this in the audit log the other day.
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You could do this with a custom field that is added as a column. If you had a trigger like what is shown below, it could set the custom field and if your view is set to show that field, it would g...
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Will this include the ability to modify individual users via the update user segment API as well?
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Here are a few ways that I've solved for this (one of them is API, but you can get some of the benefits without it). Add a user and/or organization field for Important Notes. Install the User Dat...
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According to the Using CSAT article, "Ratings can be changed until the ticket is closed". You would want to make sure that this automation doesn't fire for Closed tickets unless you are using a su...
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I had my wires crossed on where the Can comment drop-down was. Apologies for the misdirect here. You can give someone visibility with the suggestion above, but you'd have to make them a CC on all ...
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Hi Wolf, You should be able to set this on the user profile for the customer in Zendesk today. There may be settings that aren't exposed depending on the plan you have with Zendesk but you can get...