Greer Davis
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Activité totale49
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Dernière activité
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Votes13
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Abonnements23
Aperçu des activités
Dernière activité effectuée par Greer Davis-
Greer Davis a ajouté un commentaire,
We also need this functionality. We use an answering service for low volume times, and we expect our agents to call the user back. We may be on the phone with the user for a few minutes, and then s...
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Greer Davis a créé une publication,
Ability to notify agents/groups of agents of a sudden influx of tickets / ticket volume tracking
What is the problem? We use PagerDuty and trigger words (and a few other things) to catch issues we know are going to present major workflow issues for customers - so far, this has worked decently ...
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Greer Davis a ajouté un commentaire,
+1 for us too.
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Greer Davis a créé une publication,
Reporting on conditional fields in Explore
We have a few conditional fields (nested dropdowns) we use to make sure we're reporting on the correct issue. For example, we might have a top category of Account access; once selected, the only op...
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Greer Davis a ajouté un commentaire,
It's not useful to have reports that include everything that's closed_by_merge...most of our clients write in via email and don't bother with threading so we do a lot of merging. Many of my queries...
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Greer Davis a ajouté un commentaire,
We'd like to use this similarly to others who've posted here, as well as tracking "if we missed a call, who (if anyone) was online at the time? Do we need to staff up if we're missing calls?
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Greer Davis a ajouté un commentaire,
This would also be huge for us to track issues that happen after deploys, or our call center metrics after a process change. Right now we have to screenshot and add our own annotations which is rea...
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Greer Davis a ajouté un commentaire,
Thanks so much for the response! I was on the right track with the where but I was leaving the {{t bit and putting the change where the word comments is now. And thanks for the suggestion about "Be...
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Greer Davis a créé une publication,
Customize `Comments` section: rename and remove counts
We want to turn on article comments but are planning on moderating everything and posting none. Our clients are required to log in anyway, so really we just need a way to get some feedback. There a...
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Greer Davis a créé une publication,
Resize category blocks on home page
RéponduHello, we have 5 categories currently. I want the buttons all the same size, because it looks weird to have three small ones and two big ones underneath (see below). I assume this can be done some...