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Federica Sapienza

Adhésion le 22 juin 2022

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Dernière activité le 27 juil. 2022

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Federica Sapienza a ajouté un commentaire,

CommentaireTicket customization

Hi,

 

in case of values in different languages (e.g. {{dc.request_type_option_36}}), what will the value for the custom field be?

 

Thanks

Afficher le commentaire · Publication le 27 juil. 2022 · Federica Sapienza

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Federica Sapienza a ajouté un commentaire,

CommentaireTicket customization

Hi,

is there a way to remove the label (optional) from a field?

Afficher le commentaire · Publication le 27 juil. 2022 · Federica Sapienza

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Federica Sapienza a ajouté un commentaire,

CommentaireJira integration

Hi @...,

 

We are seeing this assignment in Zendesk Ticket.

It goes like this: we receive a ticket on zendesk and assign it to agent A. The Jira ticket is then created through Zendesk. Once it changes status on Jira, a comment on the Zendesk ticket is created and it seems to be created from agent B (even if the creation is automatic and agent B is not involved in any operation related to that ticket, neither on jira nor zendesk). After the creation of the comment, the Zendesk ticket is re-assigned automatically to agent B.

Hope I was clear enough,

thank you!

Afficher le commentaire · Publication le 23 juin 2022 · Federica Sapienza

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Federica Sapienza a ajouté un commentaire,

CommentaireJira integration

Hi,

we are having some issues with this automation. When the automation starts, the Zendesk ticket is associated to one of our agent even if the ticket was not originally assigned to her.

How could it be possible?

Thank you,

Federica

Afficher le commentaire · Publication le 22 juin 2022 · Federica Sapienza

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