Jahn Bronilla

1. Communauté
2. Zendesk Suite Q&A
3. How can i collect more customer data through zendesk responds

Hi ahsan - can you possibly be more specific with the request please? You want to collect more data from the customers?Are your customers using Zendesk Web form when submitting tickets?

• Afficher le commentaire
• Jahn Bronilla
• Création 20 mars 2023 03:51
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. How do I create a trigger which fires when a requester adds a comment?

Hey Josh Hock Have you tried the below?Ticket>is>updatedUpdate via>is>emailReceived at>is>(support email address) Action: Add tags

• Afficher le commentaire
• Jahn Bronilla
• Création 17 mars 2023 08:30
• 0 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Reporting on Availability Time in Chat

Hello Karen Hynes -  per the previous update the team is planning to release this in Q4 but now is almost end of Q1.Any update on the release of this? 

• Afficher le commentaire
• Jahn Bronilla
• Création 15 mars 2023 13:39
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. What are the instances in a call not generating a ticket

Hi Mathew Lord, by any chance were you able to check your suspended tickets? 

• Afficher le commentaire
• Jahn Bronilla
• Création 14 mars 2023 05:13
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Customized drop down menus selections not saving

Hi Todd Brais, is there a chance you can share snippet of your form here? Just hide the selection if there's any sensitive information. Both end user form and agents form (fields). 

• Afficher le commentaire
• Jahn Bronilla
• Création 9 mars 2023 02:55
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. How to export tickets with all the comments?

Hi Fan Zhang, I think your concern is similar with the below hence sending you the link for the options on how you can export tickets with all the comments.  https://support.zendesk.com/hc/en-us/co...

• Afficher le commentaire
• Jahn Bronilla
• Création 24 février 2023 03:19
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Create separate light agent role for different team members

Hi Fan Zhang, you can definitely create custom agent role based on your need.Here's the link on how to create custom role in Zendesk: https://support.zendesk.com/hc/en-us/articles/4408882153882-Cre...

• Afficher le commentaire
• Jahn Bronilla
• Création 24 février 2023 03:13
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Organize Columns on the Organizations Page

Hi Mark, I don't think you remove the default field/s in the organizational column in support but you can definitely add custom organizational fields.This link might be helpful - https://support.ze...

• Afficher le commentaire
• Jahn Bronilla
• Création 24 février 2023 03:10
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Initial Configuration Support

Hi Jeff Githens, I guess yes as there are couple of administrator here who's doing consulting with Zendesk but I guess the best platform where you can hire someone is from LinkedIn. Feel free to al...

• Afficher le commentaire
• Jahn Bronilla
• Création 24 février 2023 02:43
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Configuring notifications for follow-ups

Hi Patrik Vaberer, I guess you are sending follow up from a closed ticket so technically you are creating a new ticket, right? Looks like from your use case the trigger notification that is being s...

• Afficher le commentaire
• Jahn Bronilla
• Création 23 février 2023 01:58
• 0 vote