
Jahn Bronilla
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Dernière activité effectuée par Jahn Bronilla-
Jahn Bronilla a ajouté un commentaire,
Hi ahsan - can you possibly be more specific with the request please? You want to collect more data from the customers?Are your customers using Zendesk Web form when submitting tickets?
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Jahn Bronilla a ajouté un commentaire,
Hey Josh Hock Have you tried the below?Ticket>is>updatedUpdate via>is>emailReceived at>is>(support email address) Action: Add tags
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Jahn Bronilla a ajouté un commentaire,
Hello Karen Hynes - per the previous update the team is planning to release this in Q4 but now is almost end of Q1.Any update on the release of this?
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Jahn Bronilla a ajouté un commentaire,
Hi Mathew Lord, by any chance were you able to check your suspended tickets?
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Jahn Bronilla a ajouté un commentaire,
Hi Todd Brais, is there a chance you can share snippet of your form here? Just hide the selection if there's any sensitive information. Both end user form and agents form (fields).
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Jahn Bronilla a ajouté un commentaire,
Hi Fan Zhang, I think your concern is similar with the below hence sending you the link for the options on how you can export tickets with all the comments. https://support.zendesk.com/hc/en-us/co...
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Jahn Bronilla a ajouté un commentaire,
Hi Fan Zhang, you can definitely create custom agent role based on your need.Here's the link on how to create custom role in Zendesk: https://support.zendesk.com/hc/en-us/articles/4408882153882-Cre...
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Jahn Bronilla a ajouté un commentaire,
Hi Mark, I don't think you remove the default field/s in the organizational column in support but you can definitely add custom organizational fields.This link might be helpful - https://support.ze...
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Jahn Bronilla a ajouté un commentaire,
Hi Jeff Githens, I guess yes as there are couple of administrator here who's doing consulting with Zendesk but I guess the best platform where you can hire someone is from LinkedIn. Feel free to al...
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Jahn Bronilla a ajouté un commentaire,
Hi Patrik Vaberer, I guess you are sending follow up from a closed ticket so technically you are creating a new ticket, right? Looks like from your use case the trigger notification that is being s...