Gorkem

1. Agent guide
2. Ticket basics
3. Zendesk Support search reference

Hi all, I try to search data(from search & Zendesk API) in our support tickets with a specific keyword most used by our end user but when filtering "data layer" I'm seeing our agent reply to. I wan...

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• Gorkem
• Création 21 octobre 2022 11:24
• 0 vote

1. Communauté
2. Tips from users - Zendesk Suite
3. Automatically send reminders for pending tickets and close if no response

Hello, We are setting automation for our pending tickets which are waiting for too long. And we send one follow-up email after waiting 120 hours. Then if still, no response from end users within 72...

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• Gorkem
• Création 31 août 2022 13:47
• 0 vote