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Aimee Rondeau

Adhésion le 06 juil. 2022

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Dernière activité le 18 sept. 2024

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Dernière activité effectuée par Aimee Rondeau

Aimee Rondeau a créé une publication,

Publication Q&A - Tickets and email
End User Not Receiving Tickets Manually Added By Agents

We seem to have an issue where tickets added manually by agents to contact a customer (using the Add feature in the top left) are not received by the end user when sent. Or, they receive an email to login to ZD, which we do not want, nor do they need. 

The requester email is being properly added and the ticket appears to have been sent, but the user, in most cases, never receives is.

Is there a setting I am missing to resolve this issue? 

Publication le 06 juil. 2022 · Aimee Rondeau

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