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Naomi Watnick
Adhésion le 02 août 2022
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Dernière activité le 28 mars 2023
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Dernière activité effectuée par Naomi Watnick
Naomi Watnick a ajouté un commentaire,
Andrei Kamarouski - Question, if I have additional conditionals that I need to add in the "ANY" section, would you recommend I just leave out the 'Ticket | Is | Created' or 'Ticket | Is | Updated' conditions? - or is there a way to have two separate "ANY" sections in a trigger now? I had thought this was in the works a while ago.
Afficher le commentaire · Publication le 28 mars 2023 · Naomi Watnick
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Naomi Watnick a ajouté un commentaire,
Ah - Ok. Thank you Prateek Chhetri
Afficher le commentaire · Publication le 05 oct. 2022 · Naomi Watnick
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Naomi Watnick a ajouté un commentaire,
Thanks Prateek Chhetri - I have the ability to set an internal comment when the ticket gets unassigned by the "Out of Office" app. I'd like to make the internal comment more relevant so the teammate picking up the ticket knows quickly who's ticket it was. Going through ticket events is not a solution. Suggestions?
Afficher le commentaire · Publication le 03 oct. 2022 · Naomi Watnick
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Naomi Watnick a ajouté un commentaire,
Hi Friends 👋 - Is there any way we can have the app expose who the previously Assigned Agent was in the ticket? We're able to utilize a custom target and add an internal comment stating the ticket was set to Open due to the previous agent being unavailable via the "Out of Office" app... but, we are unable to say who the previous agent was.
I've tried reordering the triggers, but things seem to happen out of order and I can never get to a state that captures who the agent was right before it gets unassigned.
Afficher le commentaire · Publication le 01 oct. 2022 · Naomi Watnick
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Naomi Watnick a ajouté un commentaire,
Thanks @.... I'll reach out to my colleague as I was told it was only supposed to be in our sandbox environment. Also, can you please give me access to the link you provided in the last comment? Thank you.
Afficher le commentaire · Publication le 25 août 2022 · Naomi Watnick
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Naomi Watnick a ajouté un commentaire,
Our UI recently changed and we now have big bold status "buttons" any view. When I do a search and use the filter drop-down, when I add a Status to filter by, the search string adds: custom_status_id:4416756
We also now suddenly have "Status category" as well as "Ticket status" in views. How do I find out more information on these? And if "Status category" is the old "Ticket status", how do I create a search string for it?
Thanks!
Afficher le commentaire · Publication le 24 août 2022 · Naomi Watnick
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Naomi Watnick a ajouté un commentaire,
+1
We've experienced this too! Brett Bowser do you have any info on this? Thanks!
Afficher le commentaire · Publication le 02 août 2022 · Naomi Watnick
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