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Douwe

Adhésion le 20 mars 2024

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Dernière activité le 06 févr. 2025

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Douwe a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Scratch that, ctrl + backspace still deletes the entire previous sentence.

Afficher le commentaire · Publication le 06 févr. 2025 · Douwe

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Commentaire de la communauté Feedback - Ticketing system (Support)

I second the issues put forth by Stephanie Schober. To properly read and take information from the side conversation and its title, it's often necessary to widen the context panel which again becomes the default when switching to another ticket, where we need to narrow it again.

 

The ability to use ctrl + backspace to delete the previous word is much appreciated though (it used to delete the entire previous sentence in side conversations).

Afficher le commentaire · Publication le 05 févr. 2025 · Douwe

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CommentaireManaging your email

A user is generating a lot of tickets from different (common) domains, but with similar words/names in the local part before the @domain.

Is there a possibility to reject or suspend tickets based on words contained in the local part? We are already suspending tickets based on subject text by using triggers, but email adress doesn't seem to be an option in ticket triggers. Thanks!

Afficher le commentaire · Publication le 20 mars 2024 · Douwe

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