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Charles Perkins

Adhésion le 13 juin 2022

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Dernière activité le 03 juin 2024

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Charles Perkins a ajouté un commentaire,

Commentaire de la communauté Feedback - Help Center (Guide)

Any timeline on this, now that it's a year later?

Afficher le commentaire · Publication le 03 juin 2024 · Charles Perkins

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Charles Perkins a ajouté un commentaire,

CommentaireHow to customize the theme of the help center

Will this prevent all of the comments section, as shown in this screenshot, from being displayed?

Afficher le commentaire · Publication le 27 sept. 2023 · Charles Perkins

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Charles Perkins a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Is there a way to clone a schedule? Would save a lot of time! Or will the default schedule be used if none is specified? 

Afficher le commentaire · Modification le 09 août 2023 · Charles Perkins

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Charles Perkins a ajouté un commentaire,

Commentaire de la communauté Feedback - Apps and integrations (Platform)

More options would be good. Currently, tickets get assigned to the default brand. Our work-around is to have the agent forward the email to a brand's address. Having the option to assign to a group would work. We have agents that work in only one brand. It would be nice if we could default the Outlook App generated tickets to their brand. 

Afficher le commentaire · Publication le 21 juin 2023 · Charles Perkins

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Charles Perkins a créé une publication,

Publication Q&A - Help center and community

How do you display a System Status banner on the Help Center Homepage? We have an Announcement section, but you have to click a link that takes you to our General KB page. For example, Submit a request – Dashlane has a banner. I'm not sure if it displays anything when there is not an active incident.

Publication le 02 juin 2023 · Charles Perkins

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Charles Perkins a créé une publication,

Publication Feedback - Reporting and analytics (Explore)

Feature Request Summary
I would like to be able to organize my reports into folders. Using double colons, like you can do to organize macros, would work.

Use Case

We are accumulating a large amount of reports. We would like to organize them into folders for ease of navigation.

Product limitation or missing feature

Ability to organize into folders is a common feature that users are familiar with and is intuitive. The only alternative is to use tags.


Business impact of limitation or missing feature

It becomes unwieldy after accumulating a large number of reports. Time is wasted searching and navigating.


Other necessary information or resources

None

Modification le 17 mars 2023 · Charles Perkins

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Charles Perkins a créé une publication,

Publication Feedback - Ticketing system (Support)
  • Feature Request Summary

I would like to have the ability to exclude or use "not" when specifying what to filter, when filtering views.

  • Use Case

I my case, I have a view for tickets on hold. We have certain vendors where we know those tickets will be on hold for months, while a device is out for repair. I would like to be able to exclude tickets that have tags indicating they are out for repair with those vendors. I'm sure that the ability filter by exclusion could be useful in other situations.

  • Product limitation or missing feature

There is no way to specify the exclusion of a term for any of the fields in the filter for views. It seems logical 😊 that this option should be available.

  • Business impact of limitation or missing feature

No serious impact on business noted at this time, but the use of filtering is limited by the absence of this feature. 

  • Other necessary information or resources

I have found that I can accomplish the same end by using a search string.

Publication le 09 mars 2023 · Charles Perkins

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Charles Perkins a ajouté un commentaire,

CommentaireTicket management

We have a view for tickets on hold. I was hoping I could exclude tickets having tags for certain vendors. We know these will be on hold for an extended time. Then we can review the remaining to see if they actually qualify to be on hold, and to make sure tickets aren't put on hold and then neglected. I could probably easily use a search string but I was just curious if there was a way to exclude certain tags using a filter.

Afficher le commentaire · Modification le 08 mars 2023 · Charles Perkins

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Charles Perkins a ajouté un commentaire,

CommentaireTicket management

Is there a way to "not" a filter? For example, in my view I don't want to see any tickets that have a certain tag, by using the filter.

Afficher le commentaire · Publication le 03 mars 2023 · Charles Perkins

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Charles Perkins a ajouté un commentaire,

CommentaireTicket management

Nikki - Thanks! I that is what I was looking for. I missed it when looking for it previously.

Afficher le commentaire · Publication le 27 déc. 2022 · Charles Perkins

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