Zac
- Activité totale 591
- Dernière activité
- Membre depuis
- Abonné à 0 utilisateur
- Abonnés 5 utilisateurs
- Votes 124
- Abonnements 295
Aperçu des activités
Dernière activité effectuée par Zac-
Zac a ajouté un commentaire,
This is pretty cool. Does it also impact Knowledge Capture search and Answer Bot for Agents? I can see this being more useful for our agents than for our customers.
-
Zac a ajouté un commentaire,
Hi all, These release notes indicate that this functionality is being developed and is releasing to EAP soon: https://support.zendesk.com/hc/en-us/articles/360036085754-Release-Notes-Through-2019-0...
-
Zac a ajouté un commentaire,
Thanks Kyle - yep I knew that was completely impossible as it currently stands, and would love to see some improvements to the product that allow for it.
-
Zac a créé une publication,
[Out of Office App] Allow Team Leads to Change Agent Status
We have a large number of agents in our Zendesk, operating across several locations. Frequently, we will need to engage the OOO status using the OOO App on behalf of one of our agents, especially i...
-
Zac a ajouté un commentaire,
Thanks for the recommendation here Pedro. It's ONE workaround but really doesn't provide the feedback in the moment / in-experience. So while it helps maintain data integrity, it doesn't give the a...
-
Zac a créé une publication,
Answer Bot for Web Widget - Tracking Ticket Reopens
Hi all, Curious if there are any creative solutions within the community for tracking ticket opens following an Answer Bot inquiry in the Web Widget. All solves come in from an anonymous user, so i...
-
Zac a ajouté un commentaire,
I would like to join in that Required on Update is very important for our team as well
-
Zac a ajouté un commentaire,
Rafael's suggestion is great! The verification messages sometimes confuse some of my content admins... having the rule text would be extremely helpful.
-
Zac a ajouté un commentaire,
Hi Brett, Thanks a bunch! I also submitted some other feedback about Answer Bot over the Product Feedback section... would be glad to know if someone was able to take a look at it! -Z
-
Zac a créé une publication,
[Answer Bot for Web Widget] AB for Web Widget Improvements
AB for Web Widget is amazing, and we can't wait to see how engagement with AB increases as a result of adding that channel. It's very intuitive for end users as well. On the agent side, there are s...