Zac

1. Communauté
2. Feedback on Support
3. New Conditional Fields app does not have "Required to submit/update" option, only REQUIRED TO SOLVE

Oops! I totally misread your original post. Time for more coffee! That makes sense and I hope we can get a good solution to it down the road. I'm glad you found a workaround to it in the near term....

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• Zac
• Création 6 février 2020 16:23
• 0 vote

1. Communauté
2. Feedback on Support
3. New Conditional Fields app does not have "Required to submit/update" option, only REQUIRED TO SOLVE

Hi Samuel, You can configure the "top" level field when configuring the actual ticket field. It is not configurable in the conditions on a form since it's not actually a field that's conditioned on...

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• Zac
• Création 6 février 2020 16:07
• 0 vote

1. Communauté
2. Feedback on Support
3. New Conditional Fields app does not have "Required to submit/update" option, only REQUIRED TO SOLVE

Hi all, These release notes indicate that this functionality is being developed and is releasing to EAP soon: https://support.zendesk.com/hc/en-us/articles/360036085754-Release-Notes-Through-2019-0...

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• Zac
• Modifié 16 octobre 2019 16:44
• 0 vote

1. Communauté
2. Feedback on Support
3. [Out of Office App] Allow Team Leads to Change Agent Status

Thanks Kyle - yep I knew that was completely impossible as it currently stands, and would love to see some improvements to the product that allow for it.

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• Zac
• Création 9 octobre 2019 17:01
• 0 vote

1. Communauté
2. Feedback on Support
3. New Conditional Fields app does not have "Required to submit/update" option, only REQUIRED TO SOLVE

Thanks for the recommendation here Pedro. It's ONE workaround but really doesn't provide the feedback in the moment / in-experience. So while it helps maintain data integrity, it doesn't give the a...

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• Zac
• Création 14 août 2019 18:41
• 1 vote

1. Guide
2. ...
3. Working with Answer Bot
4. Enabling Answer Bot in the Web Widget

Hi Brett, Thanks a bunch! I also submitted some other feedback about Answer Bot over the Product Feedback section... would be glad to know if someone was able to take a look at it! -Z

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• Zac
• Création 25 juin 2019 23:56
• 0 vote

1. Guide
2. ...
3. Working with Answer Bot
4. Enabling Answer Bot in the Web Widget

Hi all, When the user first types in a question to Answer Bot, it does not appear to actually open a ticket as indicated by this phrase: The end user enters their question in the text box. They ca...

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• Zac
• Création 21 juin 2019 19:00
• 0 vote