Zac
- Activité totale 581
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- Abonnés 5 utilisateurs
- Votes 124
- Abonnements 295
Commentaires
Activité récente par Zac Trier par activité récente-
Hi all, When the user first types in a question to Answer Bot, it does not appear to actually open a ticket as indicated by this phrase: The end user enters their question in the text box. They ca...
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A quick update from us: we have a site that would benefit greatly from the enhanced customer experience enabled by Chat, but we are constrained by the widget loading time and cannot install the wid...
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I want to follow up on this - we are finding the need to enforce skills a lot more stringently based on contact type as well, and not only language. For example, "Sales" vs. "Support" - in some cas...
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Thanks Ramin, I appreciate that really helpful response and will see if these solutions work for our business. -Z
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This is game-changing and we are so excited!
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Thanks Toby! Will these emails also be validated via customers' SPF / CNAME DNS records as specified here: https://support.zendesk.com/hc/en-us/articles/203683886-Allowing-Zendesk-to-send-email-on-...
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Hi all, Quick update on what we're doing: We use a custom dropdown field called "Received At" (not to be confused with "Received at" in business rules). We add each email address to the custom Rece...
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Thanks Bryan! I appreciate your help on this. Quick question: is it true that when the OAuth scope requested by the application is changed by the application publisher, that Zendesk forces an admin...
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Hi all, Google Play was created using the Zendesk Channel Framework (probably one of the coolest features and not utilized very heavily from what I can see). When you have a custom app in the Chann...
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Thanks Brett!