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Omair

Adhésion le 17 févr. 2023

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Dernière activité le 28 janv. 2025

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Omair a ajouté un commentaire,

CommentaireAttachments and CCs

What if we turned off this trigger? Both Requester and CC'd users won't receive any response.

Afficher le commentaire · Publication le 16 janv. 2025 · Omair

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Omair a créé une publication,

Publication Feedback - Help Center (Guide)

I am encountering a problem regarding the display of a Lookup Relationship field on the Submit a Request form in the ZenDesk Help Center. I created a Lookup Relationship field that enables support agents to tag customer organizations as a ticket field from the list of SalesForce synched organizations. However, when I attempted to display this field on the Submit a Request form in the Customer Center, I was unable to do so. The ability to grant end-users the permission to edit the field is disabled in the field settings.

 

Publication le 19 févr. 2023 · Omair

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Omair a créé une publication,

Publication Feedback - Ticketing system (Support)

I am experiencing an issue with regard to reporting on a Lookup Relationship field on the dashboard, as the Lookup Relationship fields are currently not visible in explore. The reason why I need to do this is because in our business case, our Account Manager submits requests on ZenDesk support on behalf of customers. ZenDesk's default system tags the organizations based on the email domain addresses, which always shows our own company in this case. To ensure that the reporting on the dashboard is accurate, I needed to identify the requests associated with the Customer's organizations. 

To address this, I created a Lookup Relationship field that allows support agents to tag customer organizations as a ticket field from the list of SalesForce synched organizations. I was able to accomplish my task, but I encountered an obstacle when I discovered that the Lookup Relationship Field was not available in ZenDesk Explore, preventing me from performing any reporting on it.

Publication le 19 févr. 2023 · Omair

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Omair a ajouté un commentaire,

CommentaireTicket customization

I am wondering when will you guys allow using the Lookup Relationship field to be visible on Explore. Further, I tried adding the Lookup Relationships field on the Help Center's submit a request form and that is also not possible. Do you guys have something on your roadmap for this?

 

Afficher le commentaire · Modification le 17 févr. 2023 · Omair

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