Recherches récentes
Pas de recherche récente

Vicky
Adhésion le 15 nov. 2022
·
Dernière activité le 05 mai 2023
Suivis
0
Abonnés
0
Activité totale
12
Votes
10
Abonnement
1
APERÇU DES ACTIVITÉS
BADGES
ARTICLES
PUBLICATIONS
COMMENTAIRES DE LA COMMUNAUTÉ
COMMENTAIRES SUR L’ARTICLE
APERÇU DES ACTIVITÉS
Dernière activité effectuée par Vicky
Vicky a ajouté un commentaire,
CommentaireTicket basics
We tried the Agent Workspace. We support via Email, not Chat. My team hated it and complained A LOT. I have since switched us back. These are some of the complaints:
- Reply window is on the bottom, which causes more neck issues, especially when working from a laptop
- Last reply is not on top
- New view is useless when a customer sends long messages, have to scroll and look for the top of the message
- Can’t switch between Public and Internal note - have to copy/paste
- Editing widget prevents quick edits using markup
- Formatting line takes up space - this is expensive real estate on a small laptop screen
- Interface does not update automatically when a new message comes in - have to refresh
- Don’t see reply after submitting it; have to refresh
Afficher le commentaire · Publication le 27 avr. 2023 · Vicky
0
Abonnés
5
Votes
0
Commentaire