Stéphanie Cettou
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Dernière activité
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Aperçu des activités
Dernière activité effectuée par Stéphanie Cettou-
Stéphanie Cettou a ajouté un commentaire,
Hello, +1 for the feature to be able to set the requester in a macro thank you,
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Stéphanie Cettou a ajouté un commentaire,
Hi Noly Maron Unson, thank you very much for your answer. I tried this. The field is indeed not visible when the end user is submitting a request using the Form. But, it is visible when the end u...
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Stéphanie Cettou a ajouté un commentaire,
Thank you Neil, if I do this, I need to activate the custom ticket field in the form, right? So, customers would see this field. Is there any way to have a field on the agent interface for a parti...
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Stéphanie Cettou a ajouté un commentaire,
Hello, is it possible to add a tag to a ticket ? Not an existing field, but just a tag.
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Stéphanie Cettou a ajouté un commentaire,
Hello, I would like to disable the 'Anyone can submit tickets' option, to prevent user's from signing up for accounts. But, I would like to allow unknown user's email in a support request, without...
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Stéphanie Cettou a ajouté un commentaire,
Hello, I refresh the page multiple times, closed, etc. And I waited more then 10min. But, my fields are still not on the order I asked for... Any other idea?
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Stéphanie Cettou a ajouté un commentaire,
Hello, would be extremely helpful to have the BCC option to run proactive campaign or inform about a specific update, for example. Without all people contacted see each other adresses. Then, if o...
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Stéphanie Cettou a créé une publication,
Whatsapp calls
Hello, we already have customer with the habit to call us on whatsapp. Using Zendesk, I was aiming to redirect text messages into a ticket. However, the fact this will block the possibility to re...
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Stéphanie Cettou a ajouté un commentaire,
would be nice to have this, for example to change tags to improve statistics, if for example a tag has been updated
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Stéphanie Cettou a ajouté un commentaire,
Hello, I would love to have this possibility, too. My need would be to calculate the ratio between number of tickets and the usage in hours of hours manchines. I can for sure do this in Excel, but...