Glen Schneider
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Dernière activité effectuée par Glen Schneider-
Glen Schneider a ajouté un commentaire,
Hi Dave,Thank you for the reply.I found we have an inactive trigger which adds it from a macro see the screenshot. We also have an automation that runs to remove the don't self-assign tag.Seems lik...
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Glen Schneider a créé une publication,
Force assignee only if blank
Hi, We have a trigger set up in our system to stop tickets from becoming unassigned in our system as this could lead to a poor customer experience. The trigger is attached. This trigger annoys my a...
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Glen Schneider a ajouté un commentaire,
I recently installed the Jira plugin. I would do this via Jira in their Add-ons section as it does all the set up for you and makes things a lot faster.Once done you can then configure workflows. Y...
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Glen Schneider a ajouté un commentaire,
Hi Anne,Thanks for the speedy reply. Pretty confident we already have a button to include the form detail when creating a side conversation.I think my request is probably more of a feature request ...
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Glen Schneider a ajouté un commentaire,
Hi, Is there a way to set the priority of a side conversation when creating one? We often have an Urgent ticket which might need another team but when we create a side conversation for them it defa...
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Glen Schneider a ajouté un commentaire,
Hi Dave, Thank you for the reply. The ticket is created into an earlier team that might go through 5 different values for the enquiry status before its moved to this team. But this team might take ...
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Glen Schneider a créé une publication,
Explore - Number of tickets per day from a field value
Hi, I need to create a report showing when a ticket has changed a value in a custom field from any other value to a specific value.I.e Ticket 12345678Enquiry status = Sales enquiry or Lost contact ...
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Glen Schneider a ajouté un commentaire,
Thanks Dane, I have mine set up now :)
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Glen Schneider a ajouté un commentaire,
Can anyone instruct me how to make this happen using a webhook instead of a target?
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Glen Schneider a ajouté un commentaire,
Completely agree with this. We are using 'lovely's views' which costs extra to our business and also uses the API which I already have a problem with hitting. I am not sure why the number 12 was ch...