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Tom Weinstock
Adhésion le 27 juin 2022
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Dernière activité le 09 août 2023
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Tom Weinstock a ajouté un commentaire,
It's been more than 3 years since this issue was raised. Where's the urgency?! This is an absolute need! Not a "nice to have" - it is a need! It seems like something that would be pretty simple to fix.
Afficher le commentaire · Publication le 09 août 2023 · Tom Weinstock
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Tom Weinstock a ajouté un commentaire,
Hi @Scott Allison,
Great news! PDFs for sure.
Thanks,
Tom
Afficher le commentaire · Publication le 08 août 2023 · Tom Weinstock
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Tom Weinstock a ajouté un commentaire,
The hbs files are accessible via the Guide Admin in the Help Center. You will need to "customize" your Help Center. Keep in mind, that in doing so, you will not get updates to your specific help center template...assuming it's a canned version (Copenhagen theme) like ours.
Search on Zendesk on how to make changes to the help center template. Keep backups of the original code in case you need to undo something.
Hope this helps.
Afficher le commentaire · Publication le 19 déc. 2022 · Tom Weinstock
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Tom Weinstock a ajouté un commentaire,
Everything I did is in the screenshot above and the link to the jQuery that I am using for the call to grab the status from JSON. Download the picture I attached and view it expanded. Should help better explain.
Tom
Afficher le commentaire · Publication le 19 déc. 2022 · Tom Weinstock
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Tom Weinstock a ajouté un commentaire,
I was able to remedy this with custom JavaScript. The requests API has the correct hold status, so I used a JSON call to grab that status and then used it to manipulate the requests page so that it displays correctly. If anyone is interested, here's how I did it. Back up your original code before making any changes.
Add this the document_head.hbs file:
Afficher le commentaire · Modification le 01 août 2022 · Tom Weinstock
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Tom Weinstock a ajouté un commentaire,
Agree with everyone above...please get this out there. Is there an ETA yet? Last word from Zendesk appears to be from February 2022.
Afficher le commentaire · Publication le 28 juil. 2022 · Tom Weinstock
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Tom Weinstock a créé une publication,
Was this functionality omitted on purpose and, if so, why?...or was it an oversight?
I am able to get all of the other data I need via an API integration that I built, except for this one piece. Article views...the number of views and who the end-user is that's viewing the article would be hugely beneficial to our company...and I am sure to many other companies as well. This would allow us to better understand where we're gaining traction and where we can improve. As far as I'm concerned, anything that is reportable in Explore should be available through the API.
Thanks!
Tom
Publication le 25 juil. 2022 · Tom Weinstock
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Tom Weinstock a ajouté un commentaire,
I created a user segment and tag with the same name..."validated_user" and added the tag to an organization. This allows me to not only lock down the help center, but allows me to, essentially, approve new users. I approve them by adding the tag to their organization. One big problem though. Chat (messaging). Even though the help center page was restricted for my test account, I was still able to start a chat and open a ticket. Seems like a little hole in the user segment security. Thoughts?
Afficher le commentaire · Modification le 29 juin 2022 · Tom Weinstock
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