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Claudia L

Adhésion le 24 mars 2023

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Dernière activité le 18 juil. 2023

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Dernière activité effectuée par Claudia L

Claudia L a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Hi any updates on this request ? we are having to dowlaod documents and vocal messages to read/hear them, how can we just listen to them without dowling it ?

Afficher le commentaire · Publication le 30 mars 2023 · Claudia L

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Claudia L a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Hi, the dashboard is so confusing, there are still notification of tickets that are resolved which they do not need attention for. The agent should be able to choose which notification they would want to keep as reminder and with a X check close the ones that are no more accurate. As per this article https://support.zendesk.com/hc/en-us/articles/4408882039450-Working-with-tickets- we should be seeing only notification for New or Open status ticket but we are seeing them as well for the Solved tickets .. What is the rule exactly of the dashbord notification ? Thank you, claudia

Afficher le commentaire · Publication le 30 mars 2023 · Claudia L

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Claudia L a ajouté un commentaire,

CommentaireTicket basics

Hi, Why is the app fiels in french and english mixed up together ? 

Afficher le commentaire · Publication le 24 mars 2023 · Claudia L

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