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Sara Anthony

Adhésion le 28 nov. 2022

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Dernière activité le 03 oct. 2024

Program Manager @ Bynder

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Dernière activité effectuée par Sara Anthony

Sara Anthony a ajouté un commentaire,

CommentaireUsing AI agents for messaging

Is there a way to access the older unresolved answers then, or not? Where does this information go once seven days have passed?

Afficher le commentaire · Modification le 23 juil. 2024 · Sara Anthony

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Commentaire de la communauté Feedback - Zendesk AI and automation

this would be something our team would use and find very helpful as well!

Afficher le commentaire · Publication le 23 juil. 2024 · Sara Anthony

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Commentaire de la communauté Feedback - Help Center (Guide)

I am a bit shocked that this is not information that we can access in our analytics - is there a status on this feature?

 

Afficher le commentaire · Publication le 21 juin 2024 · Sara Anthony

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Commentaire de la communauté Q&A - AI and automation

have there been any other updates on this?

Afficher le commentaire · Publication le 18 juin 2024 · Sara Anthony

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Commentaire de la communauté Feedback - Reporting and analytics (Explore)

Eugene Orman  I am looking into this as well for our dashboard to help maintain updated content - however  I see you referenced the data set - and I know I recently received communication from zendesk saying that the data set is going to be phased out. Can you provide another work around to creating a dashboard that shows a list of articles and the date they were last edited. thank you!

Afficher le commentaire · Publication le 17 mai 2024 · Sara Anthony

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Commentaire de la communauté Feedback - Ticketing system (Support)

I wanted to check and see if this is live yet as it was requested back in 2020 and we would really love to see the product roadmap for this year. Will there be a webinar similar to 2023?

Afficher le commentaire · Publication le 20 mars 2024 · Sara Anthony

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Commentaire de la communauté Q&A - Reporting and analytics

Elaine thank you for the additional information I did this however  i was given this error multiple times.

Afficher le commentaire · Publication le 15 mars 2024 · Sara Anthony

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Commentaire de la communauté Q&A - Help center and community

Following up to Francisco's question - how do you bulk delete  old posts in community? 

 

Afficher le commentaire · Publication le 15 mars 2024 · Sara Anthony

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Commentaire de la communauté Q&A - Reporting and analytics

Thank you Elaine.   I tried that but I cannot find where I input the custom formula 

 

Afficher le commentaire · Publication le 08 mars 2024 · Sara Anthony

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Commentaire de la communauté Q&A - Reporting and analytics

Thank you Elaine I am pretty familiar with the analytics and dashboards but I have yet to find out if there is a way that I can pull a report of articles that contain a certain phrase that is in the body of an article not an article title. 

Afficher le commentaire · Publication le 07 mars 2024 · Sara Anthony

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