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Timothy Bogart

Adhésion le 22 juil. 2022

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Dernière activité le 28 nov. 2023

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Dernière activité effectuée par Timothy Bogart

Timothy Bogart a ajouté un commentaire,

CommentaireMore integrations

We would like to see meeting invites in Zendesk.  Thanks

Afficher le commentaire · Publication le 28 nov. 2023 · Timothy Bogart

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Timothy Bogart a ajouté un commentaire,

CommentaireMore integrations

Is teams integration required to see meeting invites?  Seems odd, as they come thru normal email channels typically.  Thanks

Afficher le commentaire · Publication le 27 nov. 2023 · Timothy Bogart

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Timothy Bogart a ajouté un commentaire,

CommentaireService Level Agreements (SLA), macros, and CSAT

Hello - the example seems truncated - it states in the email 'either link below', but ends with 'here is a reminder of what the ticket is about:'

Shouldn't another {{}} be inserted here to get another link?  Perhaps ticket.description?

Thanks

Afficher le commentaire · Publication le 01 juin 2023 · Timothy Bogart

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Timothy Bogart a ajouté un commentaire,

CommentaireSetting up Agent Workspace

Is there any way to get the editor for comments to just treat everything as plain text?  Having to mark as a code block every time we cut and paste from a product log is a real pain.  Thanks

Afficher le commentaire · Publication le 07 avr. 2023 · Timothy Bogart

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Timothy Bogart a ajouté un commentaire,

CommentaireTicket customization

Splendid!

Afficher le commentaire · Publication le 09 mars 2023 · Timothy Bogart

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Timothy Bogart a ajouté un commentaire,

CommentaireTicket customization

Should look for a Ticket status - not Status Category.

 

Afficher le commentaire · Publication le 03 mars 2023 · Timothy Bogart

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