Luca Di Gangi

Upvoted to hopefully draw some attention to this.

For businesses that have organisations based in different countries all using the same Zendesk account, the ability for customer profiles to be set automatically based on their physcial location will go a long way to reducing both questions and doubt from customers concerned that they may be speaking to the wrong support team based on the ticket timestamps.

Manually amending the time-zones on customer profiles as tickets come is a waste of time when this could all be automated.