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Vitória

Adhésion le 24 juin 2022

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Dernière activité le 09 sept. 2022

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Vitória a ajouté un commentaire,

CommentaireMeasuring success
Hi team! I have a case whose account also uses zendesk both for customers and their interdepartmental internal service. But they commented that some employees who also have licenses and open tickets for internal IT service (e.g) are not able to rating CSAT survey. For this use case, is there any way for agent (requester) to rating another agent (assignee) for internal use case? Tks
 

Afficher le commentaire · Publication le 07 sept. 2022 · Vitória

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Vitória a ajouté un commentaire,

CommentaireMeasuring success
Hi team! QQ: the default text displayed in image below after inserting this placeholder {{satisfaction.rating_section}} can be customized somehow? Is there any native way, own development need or app? Word SUPPORT is very old fashioned and we want to replace to another one . According to support, it`s not possible. Is it true? Tks!
 

Afficher le commentaire · Publication le 02 sept. 2022 · Vitória

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Vitória a ajouté un commentaire,

CommentaireMedida do sucesso

Hello team! Does zendesk have any screen for the customer who contact us to track the SLA of an order? Or is this tracking only for agent?Thank you!

Afficher le commentaire · Modification le 24 juin 2022 · Vitória

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