Maddie F.
Operations Project Manager
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Activité totale89
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Dernière activité
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Publications
Activité récente par Maddie F.-
Clarity on Live Chat vs. Messaging re: session-based vs. persistent conversations
Hi team, I need a bit of clarity on session-based and persistent conversations. For a bit of context, we are in the process of moving our chat offering to Zendesk. We are unsure if Live Chat or Mes...
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Restricting Agents from Assigning Tickets to Other Groups Outside of Macros
Hiya, I've been struggling to figure out a way to accomplish this and would love some help. We have Macros for Agents to use to pass tickets from one Group to another. These Macros help to adjust t...
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Hiding Form Options from Light Agents
RéponduHi everyone! I haven't been able to find an answer to this question and I'd love to see if anyone could assist. We are trying to figure out how to hide certain Forms in the dropdown on the agent vi...
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Small improvements to Automations
Feature request summary If you are adding conditions or actions to a Trigger, you can use incremental search to find the field or item you are looking to add. When setting up Automations, increment...
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Sandbox environments do not reflect prod
Feature request summary When a sandbox is created, it captures the production environment as it is at the moment of sandbox creation. If changes are made in production, the changes do not reflect o...
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Exporting fields and their values together
Feature request summary There are currently two ways to export fields and field values: Going to Fields under Objects and rules as an admin, exporting from there, but this export does not include ...
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Custom "text block" field for tickets
Feature request summary When creating forms, we're extremely limited in how we can present information to the end-user, as blocks of text providing info or clarification can only be entered as desc...
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Extend incremental search to end-user views
Feature request summary Incremental search on dropdown and multi-select fields is available for agents from the agent view, but incremental search is not possible for end-users when navigating the ...