Bailey Whitaker-Lea

1. Communauté
2. Feedback - Ticketing System (Support)
3. Allow conditions to use all custom field types (multi-line, text, etc.)

Got it Jake Warren ! Let me dig into this a little further to figure out why that field isn't being surfaced in Automations and come back with an update. 

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• Bailey Whitaker-Lea
• Modifié 18 janvier 2023 16:58
• 0 vote

Commentaire officiel

1. Communauté
2. Feedback - Ticketing System (Support)
3. Feature Request: Add "Share Ticket" as an available action for Macros

Hi Hannah Lucid PM for Triggers & Automations here!  I definitely hear your frustrations with inconsistent options between triggers and automations. This is something we are actively working to imp...

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• Bailey Whitaker-Lea
• Création 18 janvier 2023 16:56
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Allow conditions to use all custom field types (multi-line, text, etc.)

Hi Jake Warren PM for Triggers & Automations here. Based on what I'm seeing, it looks like the multi-line custom field is available in automations when it is created on a User or Organization. Just...

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• Bailey Whitaker-Lea
• Création 18 janvier 2023 16:31
• 0 vote

1. Zendesk updates
2. Announcements
3. Announcing enhancements to triggers and automations

Thanks Shawn Oudavanh I've captured your feedback for future discovery! While we don't currently have the ability to use liquid code in custom fields via a trigger action on our roadmap, it is help...

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• Bailey Whitaker-Lea
• Création 17 janvier 2023 18:58
• 0 vote

1. Zendesk updates
2. Announcements
3. Announcing enhancements to triggers and automations

Kelsey Davis It sounds like you are selecting "Requester" under the Ticket vs "Role" under the Requester. If you select Role you will see the options you're looking for.  Tim Hartzuiker (pluscloud ...

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• Bailey Whitaker-Lea
• Création 6 janvier 2023 19:10
• 0 vote

1. Zendesk updates
2. Announcements
3. Announcing enhancements to triggers and automations

Thanks for the feedback Shawn Oudavanh Is there a specific field you are referring to or just any field on a ticket? Would you be willing to share how you would use dynamic values? 

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• Bailey Whitaker-Lea
• Création 5 janvier 2023 16:24
• 0 vote

1. Zendesk updates
2. Announcements
3. Announcing enhancements to triggers and automations

Thanks Daniël Nieuwendijk - I've captured your use case in our feedback.  In the meantime, for your use case, how are you contacting the lead? Via comments on the ticket or something else? Just bra...

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• Bailey Whitaker-Lea
• Création 4 janvier 2023 20:31
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Enhanced functionality with Triggers

Chris Curlett & Lightricks Ltd. Thanks so much for sharing additional details. It is really helpful as we dig in on discovery to make sure we are solving for actual use cases. I'll be sure to inclu...

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• Bailey Whitaker-Lea
• Création 28 décembre 2022 20:58
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. To create trigger which would force the agent to edit the subject line more descriptive?

Niina Tuominen, Unfortunately the ability to prevent changes to a ticket based on a field (subject in this case) not having been updated isn't currently supported. However I think there are a few o...

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• Bailey Whitaker-Lea
• Création 28 décembre 2022 20:33
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Ability to Use Phone Numbers as Conditions in Triggers/Automations

Hi yanko.chakarov - PM for Triggers and Automations here. I've captured your feedback for the Talk team to review. Thanks for providing your use case! 

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• Bailey Whitaker-Lea
• Création 21 décembre 2022 17:58
• 1 vote