Moe

Hi 

I am not sure if I am asking a question in the correct article.

I would like to add the Property Panel to show like attached.
The order ID field is to be in all tickets. (agents can add or can be empty)
How can I change this property panel view?

Thank you!

Moe

Feature Request Summary: 

To be able to mesure First reply time of an end-user when we create a ticket. 

Description/Use Cases: 

In a project, I would like to measure how fast end-users are replying to us. 
Let's say, if we are doing a promotion project and would like to see the reply ratio and reply time of end-users.