Justin
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Activité récente par Justin-
Has anyone been able to get this to work? I have tried a few solutions from the comments but not having any luck. Our goal is to HIDE a single form from ALL users, except those with a specific tag...
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This is crucial for us
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+1 would be super helpful to have this feature. It seems to only apply to the metrics and not the attributes added as rows.
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Alejandro Colon thanks! This is what I was leaning towards, but find it odd that the Zendesk recipes in a few articles use "hours since update" instead of "hours since requester update."
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We're running into issues with bump bump solve. In the conditions, it looks for "hours since update" but what happens if an agent goes back into the ticket and updates a field, or another automatio...
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Thanks Kasper. What do you mean by build up the presentation then link to community topic/posts? Is it possible to use the API to display both the topic/post and comments on our own web pages? For ...
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+1 this is sooo needed.
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Can we hide a ticket form from the drop down for ALL users regardless of org? The form would only be accessibly via a direct link...
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Is it possible to only send followers updates on certain comments? Or, a way to remove followers and then re-add them based on triggers?
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Is there a placeholder that will capture followers' email addresses?