Justin
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Activité récente par Justin-
Alejandro Colon thanks! This is what I was leaning towards, but find it odd that the Zendesk recipes in a few articles use "hours since update" instead of "hours since requester update."
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We're running into issues with bump bump solve. In the conditions, it looks for "hours since update" but what happens if an agent goes back into the ticket and updates a field, or another automatio...
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Thanks Kasper. What do you mean by build up the presentation then link to community topic/posts? Is it possible to use the API to display both the topic/post and comments on our own web pages? For ...
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+1 this is sooo needed.
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Can we hide a ticket form from the drop down for ALL users regardless of org? The form would only be accessibly via a direct link...
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Is it possible to only send followers updates on certain comments? Or, a way to remove followers and then re-add them based on triggers?
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Is there a placeholder that will capture followers' email addresses?
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+1 -- Can we get an update on this feature request? This seems like something that should be reportable in Explore....
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Where can I find the definition and any examples of "completed inbound calls"? When I pull a report I see that completed inbound calls can include voicemails. I am trying to find a way to measure "...
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I'm able to hide a category from appearing on the main page, but is it possible to hide this category's articles from users who are searching our FAQs?