Colleen Hall
-
Activité totale215
-
Dernière activité
-
Membre depuis
-
Abonné à1 utilisateur
-
Abonnés7 utilisateurs
-
Votes39
-
Abonnements115
Aperçu des activités
Dernière activité effectuée par Colleen Hall-
Colleen Hall a ajouté un commentaire,
Hi Carlos I, I'm glad to hear that you're liking the feature so far! Thank you for sharing your feedback. If you'd like, you can share suggestions in our Product Feedback discussion. Product manage...
-
Colleen Hall a créé un article,
Autoriser les agents à modifier le demandeur d’un ticket
Mon édition Vous pouvez autoriser les agents à modifier le demandeur d’un ticket. Par exemple, il est possible que les agents veuillent modifier le demandeur du ticket s’il a envoyé une demande ...
-
Colleen Hall a ajouté un commentaire,
Hi Matthiew Marks,Do your agents have access to All tickets? Agents with restricted ticket access can't create or edit end users. Please see About agent privileges and ticket access to learn more a...
-
Colleen Hall a ajouté un commentaire,
Hey Francesca Roig, We recently introduced the ability for admins to view and edit all macros in their account, including agents' personal macros, using the Zendesk API. Please see the announcement...
-
Colleen Hall a ajouté un commentaire,
Hey everyone! A quick update that this is fully rolled out and admins can use the Zendesk API to view or edit any macro in their Zendesk account, including personal macros created by and available ...
-
Colleen Hall a ajouté un commentaire,
Thank you for your feedback, Swagat. I've updated the article with the information.
-
Colleen Hall a ajouté un commentaire,
Hi Ian Hawkins, Ticket Status is a standard ticket field. You can't apply conditions to standard ticket fields, except for Priority and Type. Please see this section about which fields you can't ap...
-
Colleen Hall a ajouté un commentaire,
Hi Frédéric,The rollout for this feature has been paused temporarily and should resume next week. We will keep you updated with any news. Thank you!
-
Colleen Hall a ajouté un commentaire,
Hi Stephen Lee, I apologize for the delay in my response! Yes, the quoted text means that the first SLA policy whose conditions are satisfied is applied to the ticket and subsequent policies are i...
-
Colleen Hall a ajouté un commentaire,
Hi karankuwarbidxb! A group SLA starts when a group is assigned a ticket and ends when the ticket is reassigned or solved. Please see Defining group SLAs for more information. Edit: To clarify a bi...