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Joe | PX's Avatar

Joe | PX

Adhésion le 18 mai 2023

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Dernière activité le 06 déc. 2023

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Joe | PX a ajouté un commentaire,

Commentaire de la communauté Q&A - Chat, messaging, and widgets

Hey, is there any update on new datasets for explore, where we can measure the average agent handling time during there interaction? Aware conversations are ongoing / asynchronous, but the ability to measure each individuals time on that conversation should be available 

Afficher le commentaire · Publication le 06 déc. 2023 · Joe | PX

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Joe | PX a ajouté un commentaire,

CommentaireGeneral questions about live chat

The definition still isn't making sense to me. My agents are only assigned chats by the system, these situations can not occur

 

  • Proactively initiating chats with visitors
  • Joining chats served by other agents
  • Receiving chats that are transferred from other agents
  • Manually picking up unassigned chats when the chat limit is reached

Yet we still have a discrepancy 

Afficher le commentaire · Publication le 18 mai 2023 · Joe | PX

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