Jake Warren
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Activité totale171
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Dernière activité
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Membre depuis
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Abonné à0 utilisateur
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Abonnés1 utilisateur
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Votes37
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Abonnements67
Aperçu des activités
Dernière activité effectuée par Jake Warren-
Jake Warren a ajouté un commentaire,
Gabriel Manlapig - That's unfortunate. For the user profile approach of getting this information, how do I ensure that "organization" is a column listed? Looking across a group of tickets, I'm surp...
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Jake Warren a ajouté un commentaire,
Another +1 from me. This makes it infinitely harder for folks internally to browse the tickets where they are CC'd. As a light agent they can find their use and toggle to CC'd tickets, but that doe...
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Jake Warren a créé une publication,
View for tickets where you're CC'd? (for internal employees)
Often times CSMs will be cc'd on client tickets and may need to add some internal comments. Is there a way to set up a view to show tickets where the current user is CC'd? I'm having issues findin...
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Jake Warren a ajouté un commentaire,
Ahmed Zaid - Sure, that would be greatly appreciated!
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Jake Warren a ajouté un commentaire,
Not sure if bumping is allowed, but bumping this once to see if anyone has any ideas. Advanced Search doesn't even help in this situation since User "Access" field isn't available in it. Odd that t...
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Jake Warren a créé une publication,
Reporting on "Can view tickets from user's org" access
Is there a way to report or find all users who have "Can view tickets from user's org"? Just a simple list of all users with this access today and their organization is what I'm after.
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Jake Warren a créé une publication,
Attachments and images not loading
Daily, our agents and light agents run into issues being able to open attachments and images from tickets. I'm working with Zendesk Support for the last 5 months but figure I'd take it to the commu...
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Jake Warren a ajouté un commentaire,
Phil Williams - I might have spoken too soon. How do you have a trigger add an internal comment to a ticket? I thought this wasn't possible per this article: https://support.zendesk.com/hc/en-us/ar...
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Jake Warren a ajouté un commentaire,
Phil Williams - Just want to add a quick thank you as I was searching for a way to accomplish the same thing and your workaround makes perfect sense. Thanks!
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Jake Warren a ajouté un commentaire,
Hey Erin O'Callaghan, You'd think that, but when I try to toggle through the different sorting of that column to make sure it's not sorting ascending/descending, I'm never able to get what I need (...