Jake Warren
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Activité totale235
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Dernière activité
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Membre depuis
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Abonné à0 utilisateur
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Abonnés1 utilisateur
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Votes42
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Abonnements89
Commentaires
Activité récente par Jake Warren-
Another +1 from me. This makes it infinitely harder for folks internally to browse the tickets where they are CC'd. As a light agent they can find their use and toggle to CC'd tickets, but that doe...
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Ahmed Zaid - Sure, that would be greatly appreciated!
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Not sure if bumping is allowed, but bumping this once to see if anyone has any ideas. Advanced Search doesn't even help in this situation since User "Access" field isn't available in it. Odd that t...
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Phil Williams - I might have spoken too soon. How do you have a trigger add an internal comment to a ticket? I thought this wasn't possible per this article: https://support.zendesk.com/hc/en-us/ar...
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Phil Williams - Just want to add a quick thank you as I was searching for a way to accomplish the same thing and your workaround makes perfect sense. Thanks!
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Hey Erin O'Callaghan, You'd think that, but when I try to toggle through the different sorting of that column to make sure it's not sorting ascending/descending, I'm never able to get what I need (...
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Hi Dane, I guess let me rephrase my question a bit. Using my screenshot as reference, how do I go about NOT using what is in the "CC email text" box and instead e-mail CC's via triggers? I'd like ...
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Is it not possible to use @mentions in macros that are internal comments?
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+1, this would vastly improve the condition configuration experience and functionality!
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Dane - Done! For those interested: https://support.zendesk.com/hc/en-us/community/posts/5347069791770-Expand-condition-logic-for-combination-of-ANDS-ORS