Jake Warren
-
Activité totale235
-
Dernière activité
-
Membre depuis
-
Abonné à0 utilisateur
-
Abonnés1 utilisateur
-
Votes42
-
Abonnements89
Aperçu des activités
Dernière activité effectuée par Jake Warren-
Jake Warren a créé une publication,
Solution for coordinating screen share sessions
My agents often have to have back and forth comments in our tickets to coordinate a time that works for both the client and the agent so that they can meet and have a screen share session. Once a t...
-
Jake Warren a ajouté un commentaire,
Gaurav Parbat - Are there any updates on timelines for this?
-
Jake Warren a ajouté un commentaire,
Hi Mark, Apologies I did not see your response sooner - I had the same thought too, it's just tricky because we use Salesforce as the single source of truth for client accounts and we push the data...
-
Jake Warren a créé une publication,
How do you handle non-business hour critical requests?
Curious to know what suggestions the community has. Currently my team works very typical US Monday-Friday corporate business hours, and then we do weekend rotations where we monitor our queues a co...
-
Jake Warren a créé une publication,
Can you factor in product logic into extended ticket access for users?
So I'm aware of the out of the box access dropdown for users that allows you to select either "Can view and edit own tickets only" or "Can view tickets from user's org". We're growing to the size w...
-
Jake Warren a ajouté un commentaire,
Salvador Vazquez - Per your comment from June 16th, is Zendesk still on pace to increase to 30 shared /10 personal views by Q4? Just wanted to check in since we're nearing the last month of Q3.
-
Jake Warren a ajouté un commentaire,
+1 for this to be easer than what's there today. Just an idea, but it would be great to have views be able to be set up for users and organizations much like we have for tickets. This way you could...
-
Jake Warren a ajouté un commentaire,
Is there a product enhancement/feedback related to this? I too am finding myself in a situation where I need bulk deletion to be much easier.
-
Jake Warren a ajouté un commentaire,
Hi Pedro Rodrigues - Thanks for helping. Strangely, when I perform this, I don't get nearly the full list of end users we have in our instance. Is it expected to not return this information for all...
-
Jake Warren a créé une publication,
Need to export end users + all emails (both primary and secondary emails)
Need a way to export end user data, specifically: name, organization, and all associated emails to the user (both primary and secondaries). Does anyone happen to know of a way to do this? We've ena...