Jake Warren
-
Activité totale193
-
Dernière activité
-
Membre depuis
-
Abonné à0 utilisateur
-
Abonnés1 utilisateur
-
Votes39
-
Abonnements75
Commentaires
Activité récente par Jake Warren-
Just to close the loop on my original issue, I worked with Zendesk support and they ended up making changes that fixed the issue. Our field mapping/syncing is now working for all fields I had in my...
-
Hi Dwight Bussman, I'm having trouble getting the results that I expect. Can you help me understand how I would filter to see any and all history for a specific end user? I want to see when it was ...
-
Hey Yaniv Dayan I did, I just used my own credentials. However, we do use SSO, so not sure if that has an impact on this setup.
-
Hi Heather Rommel, Yeah, unfortunately, that's a known limitation - for the mapping to work as expected, it must be 1:1 Zendesk ticket:JIRA. Our primary use case is defects/enhancement JIRAs being ...
-
Oh wow, that logic didn't click for some reason the first time reviewing - thank you!
-
This should be possible, we have the JIRA integration and I map over JIRA Key to a Zendesk ticket field that I created. I use this ticket field in some of my views so when looking at certain groups...
-
Hi Dave Dyson, Thanks for assisting! Wouldn't your suggestion email the assignee every single time a ticket of theirs is solved? I'm only wanting to email the assignee with the end user (requester...
-
The fact that this isn't a feature today is extremely disappointing. Salesforce classic has this basic feature. It's the equivalent of adding data filter in excel. To allow for building a report in...
-
This is such a big miss in requirements when rolling out the incident view from a problem ticket. The biggest use case for leveraging problem/incident tickets is wanting to stay organized and in co...
-
Gabriel Manlapig - That's unfortunate. For the user profile approach of getting this information, how do I ensure that "organization" is a column listed? Looking across a group of tickets, I'm surp...