Jake Warren
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Activité totale235
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Dernière activité
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Membre depuis
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Abonné à0 utilisateur
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Abonnés1 utilisateur
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Votes42
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Abonnements89
Commentaires
Votes sur l’activité pour Jake Warren-
Salvador Vazquez - Per your comment from June 16th, is Zendesk still on pace to increase to 30 shared /10 personal views by Q4? Just wanted to check in since we're nearing the last month of Q3.
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This is such a big miss in requirements when rolling out the incident view from a problem ticket. The biggest use case for leveraging problem/incident tickets is wanting to stay organized and in co...
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Just adding another vote for this feature.
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Another +1 from me. This makes it infinitely harder for folks internally to browse the tickets where they are CC'd. As a light agent they can find their use and toggle to CC'd tickets, but that doe...
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+1 Agreed, we need this in place. Especially for fields that are updated via triggers/automation that we want agents to be able to see, but not edit.
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Hi Chandra, Wow, thank you so much for the thorough reply, this is great information for us to consider. Appreciate you taking the time to expand and share your own setup. Final follow-up question...
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Amie (successcx) - Thanks! This all makes sense and is what I had assumed was the case, but great to have confirmation. Thanks again!
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Hey Graham Ferguson - it's possible and fairly easy to set up if you follow these instructions here: https://support.zendesk.com/hc/en-us/articles/4408825394458-Using-the-Jira-field-syncing-feature...
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+1 for this data point to be available
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So how do organizations handle product bugs that take time from engineering to resolve, yet we don't want to count towards "backlog" from the support ticketing standpoint (and also don't want to cl...