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Foad Izagaren

Adhésion le 02 août 2022

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Dernière activité le 05 août 2022

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Foad Izagaren a ajouté un commentaire,

Commentaire de la communauté Developer - Zendesk APIs

Does the ticket need to be submitted ?

The above code works.. however the 'hello world' is static .. I would like this dynamic and to include the username / form name

Afficher le commentaire · Publication le 05 août 2022 · Foad Izagaren

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Foad Izagaren a créé une publication,

Publication Developer - Zendesk APIs

Hi,

I want to pre fill the subject field with username and form name. Is this possible ? 

I have the following snippet, but have tried every iteration of placing the required placeholder to no avail.

$('#request_subject').val('hello world'); // Autofill subject

Please help 

Publication le 05 août 2022 · Foad Izagaren

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Foad Izagaren a créé une publication,

Publication Q&A - Apps and integrations

Hi,

Is there a way for the slack zendesk form to be customised, for example the user can select forms that exist within zendesk, rather than a generic form ?

Thanks

Publication le 02 août 2022 · Foad Izagaren

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Foad Izagaren a créé une publication,

Publication Q&A - Apps and integrations

Hi,

Is there a way to send a request to an end users manager for approval within Zendesk ?

We have mapped each user so that it also imports the user manager from AD in form of an email address.

Is it possible to map that to a field within a form and then use a macro / automation to email the request to ask for approval 

Thanks

Publication le 02 août 2022 · Foad Izagaren

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Foad Izagaren a créé une publication,

Publication Q&A - Help center and community

Hi,

Is there anyway to restrict forms in HC to certain end useres that login,

for example

A new employee / termination form can only be seen by HR End users

Network requests can only be seen by Network End users

This is so that users can only fill in the forms that they should be filling in ?

If not, is there any zendesk apps that do this ?

Thanks

Publication le 02 août 2022 · Foad Izagaren

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