Maggie McGannon

1. Communauté
2. Feedback - Ticketing System (Support)
3. SLA for agent-created tickets

Scott Allison Is there an updated to this release mentioned above: "Our final release of the year will deliver the ability to customize what activates and fulfills SLA metrics, including the abilit...

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• Maggie McGannon
• Création 14 novembre 2023 03:09
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. SLA for agent-created tickets

Scott Allison If an EAP becomes available for the launch of customizing what activates and fulfills SLA metrics, we are very interested to take part in this.

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• Maggie McGannon
• Création 5 septembre 2023 17:13
• 0 vote

1. Zendesk updates
2. Announcements
3. What's New quarterly roundup: Q3 2023

Are there plans to improve SLA functionality - such as "pending" or "on-hold" statuses pausing SLA clocks? This issue is discussed in detail on this community post here.

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• Maggie McGannon
• Création 23 août 2023 20:34
• 0 vote

1. Guide
2. ...
3. How to customize the theme of the help center
4. How can I remove "Suggested Articles" from the ticket submission form?

Is there a way to prevent a specific article from being suggested in the list of recommended articles? 

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• Maggie McGannon
• Création 8 août 2023 15:02
• 0 vote