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Dave Symonds
Adhésion le 13 oct. 2022
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Dernière activité le 29 juin 2023
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Dernière activité effectuée par Dave Symonds
Dave Symonds a créé une publication,
We have replies coming from Amazon -
- we get an email
- we reply
- customer replies - its lands in Zendesk as a new ticket and not a continuation of the conversation
No such issue for all our other channels just this one.
Any help appreciated
Publication le 29 juin 2023 · Dave Symonds
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Dave Symonds a ajouté un commentaire,
Hi. I want to see the number of tickets with a status of New and Open for each day of the week what column do I use? What date can I use? Can I even do the two together
I have a ticket count as the metric but I want the columns to be days of the last week.
Afficher le commentaire · Publication le 16 févr. 2023 · Dave Symonds
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Dave Symonds a ajouté un commentaire,
Hi
Same sort of issue but I had rows already I didn't want to hide - I just did the move metric to row and this gave me 3 columns and so I made that 3rd column invisible
Afficher le commentaire · Publication le 01 févr. 2023 · Dave Symonds
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Dave Symonds a ajouté un commentaire,
Thanks Nara - so Solve and Resolution are the same thing
Afficher le commentaire · Publication le 05 janv. 2023 · Dave Symonds
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Dave Symonds a ajouté un commentaire,
Nope as it doesn't address the rather specific question - Can you increment a custom field value in an action in a trigger. I cannot see anyway its possible so can so if you can tell me yes or no then I can stop wasting my time searching
Afficher le commentaire · Publication le 03 janv. 2023 · Dave Symonds
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Dave Symonds a ajouté un commentaire,
Ok - so to confirm, that there a bunch of field type's you cant actually use when building an automation - like numeric? Was there any reasoning behind that and is it likely to be expanded to allow this?
Afficher le commentaire · Publication le 19 déc. 2022 · Dave Symonds
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Dave Symonds a ajouté un commentaire,
Thanks CJ - yea I kind of guessed but was desperately hoping....Will probably use some form of custom fields and write our own app to handle it (follow ups). The reporting functionality soooo limited.
Afficher le commentaire · Publication le 14 déc. 2022 · Dave Symonds
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Dave Symonds a ajouté un commentaire,
Hi.
Trying to figure out how we can report on the dates that tags were set - for example we set a 2day reminder tag - how do we identify the day the tag was set?
Cheers Dave
Afficher le commentaire · Publication le 14 déc. 2022 · Dave Symonds
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Dave Symonds a ajouté un commentaire,
Tumbleweeds - given Benji's last comment was 5 months ago he has probably departed the company and this is just hanging
Afficher le commentaire · Publication le 13 déc. 2022 · Dave Symonds
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Dave Symonds a ajouté un commentaire,
They are like Atlassian (Jira/Confluence) - using their business model - don't add in any basic expected functionality - make the user pay for add-ons
Afficher le commentaire · Publication le 13 déc. 2022 · Dave Symonds
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