Dave Symonds

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  • Dates and Reporting

    Hi. I want to show all tickets in the system for each day of the last week.  My question is what date field do I use?  I just count tickets but what date - not updated etc 

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    Question is simple but the dates seem tricky how do I create a report that shows Open tickets for yesterday and today. Can I then include solved tickets for today and yesterday as two extra columns...

  • Filtering a report by the Agent logged in

    Hi I want to produce a KPI report but I want  to restrict it (filter) it to the person that is logged in to that session so they only see their own details.   Or is easier set a filter with the def...