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Adam Rowe

Adhésion le 12 août 2022

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Dernière activité le 21 août 2023

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Adam Rowe a ajouté un commentaire,

Commentaire de la communauté Feedback - Developer Platform

We switched to Dixa, they had React Native support out of the box.

Afficher le commentaire · Publication le 21 août 2023 · Adam Rowe

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Commentaire de la communauté Developer - Zendesk SDKs

I've done this with and without the ZDKSupport SDK to no avail.

NSString *appId = [ReactNativeConfig envFor:@"NX_ZENDESK_APP_ID"];
NSString *clientId = [ReactNativeConfig envFor:@"NX_ZENDESK_CLIENT_ID"];
NSString *zendeskUrl = [ReactNativeConfig envFor:@"NX_ZENDESK_URL"];
[ZDKZendesk initializeWithAppId:appId
clientId:clientId
zendeskUrl:zendeskUrl];

// [ZDKSupport initializeWithZendesk: [ZDKZendesk instance]];
[ZDKAnswerBot initializeWithZendesk:[ZDKZendesk instance] support:nil];

NSString *apiUrl = [ReactNativeConfig envFor:@"NX_ZENDESK_API_KEY"];
[ZDKChat initializeWithAccountKey:apiUrl queue:dispatch_get_main_queue()];

Afficher le commentaire · Publication le 18 août 2022 · Adam Rowe

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Adam Rowe a ajouté un commentaire,

Commentaire de la communauté Feedback - Chat and Messaging (Chat)

I'm having this same issue. We don't need the AB to prompt the user to fill in the information, just... something and not a blank screen. The only solution I've currently found is to pass in the phone number of the user as nil to get the bot to say "Hi. What can we help you with today?".

Otherwise, it's a blank screen and looks like a broken experience.

Afficher le commentaire · Publication le 18 août 2022 · Adam Rowe

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Adam Rowe a créé une publication,

Publication Developer - Zendesk SDKs

Setting a valid JWT (tested on jwt.io) is not resulting in a verified user experience in Chat.

ZDKJWTAuth *authenticator = [ZDKJWTAuth new];
[authenticator setAuthToken:zendeskJwt];
[[ZDKChat instance] setIdentityWithAuthenticator:authenticator];

 

Publication le 17 août 2022 · Adam Rowe

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Adam Rowe a créé une publication,

Publication Developer - Zendesk SDKs

When using AnswerBot + ChatSDK engines on top of the Unified SDK in iOS, an option to Chat with an Agent is available if the user doesn't want to interact with the AnswerBot. However, clicking that does not actually start a chat. 

The user has to type something after clicking that button to start a chat with an agent. Is this expected behavior?

- ZendeskAnswerBotProvidersSDK (2.2.0):
    - ZendeskSupportProvidersSDK (= 5.5.0)
  - ZendeskAnswerBotSDK (2.2.0):
    - ZendeskAnswerBotProvidersSDK (= 2.2.0)
    - ZendeskMessagingSDK (= 3.8.5)
  - ZendeskChatProvidersSDK (2.12.0)
  - ZendeskChatSDK (2.12.0):
    - ZendeskChatProvidersSDK (= 2.12.0)
    - ZendeskMessagingSDK (= 3.8.5)
  - ZendeskCommonUISDK (6.1.4)
  - ZendeskCoreSDK (2.7.0)
  - ZendeskMessagingAPISDK (3.8.5):
    - ZendeskSDKConfigurationsSDK (= 1.1.11)
  - ZendeskMessagingSDK (3.8.5):
    - ZendeskCommonUISDK (= 6.1.4)
    - ZendeskMessagingAPISDK (= 3.8.5)
  - ZendeskSDKConfigurationsSDK (1.1.11)
  - ZendeskSupportProvidersSDK (5.5.0):
    - ZendeskCoreSDK (= 2.7.0)
  - ZendeskSupportSDK (5.5.0):
    - ZendeskMessagingSDK (= 3.8.5)
    - ZendeskSupportProvidersSDK (= 5.5.0)

Publication le 17 août 2022 · Adam Rowe

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Adam Rowe a ajouté un commentaire,

Commentaire de la communauté Developer - Zendesk SDKs

Eric Nelson,

I ended up getting this resolved by updating our API Key for Chat. A previous developer was using the api key from the web widget script.

Afficher le commentaire · Publication le 17 août 2022 · Adam Rowe

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Adam Rowe a ajouté un commentaire,

CommentaireGeneral questions about live chat

Where is the Chat Dashboard? How do I get to this page?

Afficher le commentaire · Publication le 16 août 2022 · Adam Rowe

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Adam Rowe a ajouté un commentaire,

Commentaire de la communauté Developer - Zendesk SDKs

I'm having the same issue. Eric Nelson did you ever find a solution for André Santos's issue?

Afficher le commentaire · Publication le 16 août 2022 · Adam Rowe

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Adam Rowe a ajouté un commentaire,

Commentaire de la communauté Feedback - Developer Platform

Upvote

Afficher le commentaire · Publication le 12 août 2022 · Adam Rowe

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