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Mary Teachout

Adhésion le 17 juil. 2024

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Dernière activité le 20 févr. 2025

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Dernière activité effectuée par Mary Teachout

Mary Teachout a ajouté un commentaire,

CommentairePublishing and sharing dashboards

Hi Walter Bellante, thank you for your reply. We have actually created a ticket already! You can find the details in ticket # 12731115.

Afficher le commentaire · Publication le 24 juil. 2024 · Mary Teachout

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Mary Teachout a ajouté un commentaire,

CommentairePublishing and sharing dashboards

We recently enabled external link sharing while using Dashboard Beta so that we could share dashboards with our end users and restrict the data they see to their specific organization. Unfortunately, it seems that our user's browsers are storing their end-user credentials (that do not have access to Explore) so when they use the link and password in a browser that they have already logged into, they get this error:

“Uh oh… It looks like you don't have permission to access Explore. Contact your Zendesk Administrator for details.”

So far we've been advised to use either an incognito browser or to have our users clear their cache/cookies each time they try to use the link. Both of these are somewhat inconvenient from a user perspective. Has anyone else experienced this issue or have a better solution in mind?

Afficher le commentaire · Modification le 22 juil. 2024 · Mary Teachout

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