Andrew

1. Communauté
2. Feedback on Explore

I have ONE report outside of Zendesk (Google Sheet) that I want to embed on an Explore tab, but I can only add text or images.  I would like to embed HTML content too.

• Andrew
• Création 12 décembre 2018 04:50
• 5 abonnés
• 1 commentaire
• 2 votes

1. Communauté
2. Feedback on Chat

Our agents get disconnected sometimes, for a variety of reasons and always accidental, but it seems to immediately tell the customer that "agent has left the chat"  This actually seems like the wor...

• Andrew
• Création 12 avril 2018 01:52
• 10 abonnés
• 8 commentaires
• 7 votes

1. Communauté
2. Feedback on Chat

Because the "end chat" button is pretty hidden for customers, most chats are ended by the agent and not the customer.  As a result, they often re-enter/restart the same chat session without realizi...

• Andrew
• Création 20 décembre 2017 19:03
• 7 abonnés
• 4 commentaires
• 5 votes