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Andrew

  • Activité totale 127
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Publications

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  • Add HTML content

    I have ONE report outside of Zendesk (Google Sheet) that I want to embed on an Explore tab, but I can only add text or images.  I would like to embed HTML content too.

  • Buffer if chat disconnected & new wording

    Our agents get disconnected sometimes, for a variety of reasons and always accidental, but it seems to immediately tell the customer that "agent has left the chat"  This actually seems like the wor...

  • Serve chat to same agent for continuing chat session

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    Because the "end chat" button is pretty hidden for customers, most chats are ended by the agent and not the customer.  As a result, they often re-enter/restart the same chat session without realizi...