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Andrew

  • Activité totale
    136
  • Dernière activité
  • Membre depuis
  • Abonné à
    0 utilisateur
  • Abonnés
    1 utilisateur
  • Votes
    35
  • Abonnements
    77

Publications

Activité récente par Andrew Activité récente Votes

  • Add HTML content

    1. Communauté
    2. Feedback on Explore

    I have ONE report outside of Zendesk (Google Sheet) that I want to embed on an Explore tab, but I can only add text or images.  I would like to embed HTML content too.

    • Andrew
    • Création
    • 5 abonnés
    • 1 commentaire
    • 2 votes

  • Buffer if chat disconnected & new wording

    1. Communauté
    2. Feedback on Chat

    Our agents get disconnected sometimes, for a variety of reasons and always accidental, but it seems to immediately tell the customer that "agent has left the chat"  This actually seems like the wor...

    • Andrew
    • Création
    • 10 abonnés
    • 8 commentaires
    • 7 votes

  • Serve chat to same agent for continuing chat session

    Répondu
    1. Communauté
    2. Feedback on Chat

    Because the "end chat" button is pretty hidden for customers, most chats are ended by the agent and not the customer.  As a result, they often re-enter/restart the same chat session without realizi...

    • Andrew
    • Création
    • 8 abonnés
    • 4 commentaires
    • 5 votes