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Stephen Senez

Adhésion le 09 déc. 2022

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Dernière activité le 18 janv. 2024

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Dernière activité effectuée par Stephen Senez

Stephen Senez a ajouté un commentaire,

CommentaireTicket customization

Would be really nice if we could make the customer context app two separate apps. One containing the customer context and the other containing just the interactions. 

We are using an app in our layout that makes the customer context portion superfluous and would love to see the 'Interactions' without needing to scroll past the customer context portion. 

Afficher le commentaire · Modification le 29 nov. 2023 · Stephen Senez

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Stephen Senez a créé une publication,

Publication Q&A - Reporting and analytics

I feel like I've done this before, but I can't seem to get it to work. 

I would like my trend line to be a different colour from my chart, however, when I change the trend line colour, nothing happens. And changing the colour of the chart changes the colour of both the chart and the trend line. In the screenshot you can see the colour I've chosen for the trend line is red, but it is not updating. 

Publication le 02 oct. 2023 · Stephen Senez

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Stephen Senez a ajouté un commentaire,

CommentaireTicket automation and collaboration

It would be nice to be able to change the language the expand function uses. It defaults to US English so my agents need to adjust to UK 

Afficher le commentaire · Publication le 29 sept. 2023 · Stephen Senez

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Stephen Senez a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Would also like to see this implemented but since it's been over 7 years I'm not sure it will happen

Afficher le commentaire · Publication le 19 sept. 2023 · Stephen Senez

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Stephen Senez a ajouté un commentaire,

CommentaireMultiple language support

Is there any way to use dynamic content for the Customer Overview Fields(Name, Email) in the flow builder? They don't show up in my list of ticket fields and I would like to translate them

Afficher le commentaire · Publication le 01 août 2023 · Stephen Senez

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Stephen Senez a ajouté un commentaire,

Commentaire de la communauté Feedback - Chat and Messaging (Chat)

+1 from me 

Afficher le commentaire · Publication le 01 août 2023 · Stephen Senez

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Stephen Senez a ajouté un commentaire,

Commentaire de la communauté Feedback - Help Center (Guide)

Hi Elizabeth,

Thanks for your response, I'm a bit confused where I would insert this dynamic content. Would I insert it in the code of the template?

Afficher le commentaire · Publication le 01 août 2023 · Stephen Senez

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Stephen Senez a ajouté un commentaire,

Commentaire de la communauté Q&A - Help center and community

Submitted a feedback post

Afficher le commentaire · Modification le 02 août 2023 · Stephen Senez

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Stephen Senez a créé une publication,

Publication Feedback - Help Center (Guide)

If you have a translated help centre you currently can't have any text in the hero image as it won't be translated to your other help centres. Would be nice to have the ability to select a hero image based on language. 

Publication le 31 juil. 2023 · Stephen Senez

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Stephen Senez a créé une publication,

Publication Q&A - Help center and community

Our Hero Image in our default language has text in it. We want to translate it and upload a different image to our translated help centre 

Publication le 27 juil. 2023 · Stephen Senez

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