Harper Dane
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Activité totale335
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Dernière activité
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Membre depuis
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Abonné à0 utilisateur
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Abonnés2 utilisateurs
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Votes211
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Abonnements63
Commentaires
Activité récente par Harper Dane-
The survey form doesn't touch on many of the pain points I've experienced with the Beta builder, so I thought I'd add my additional feedback here. I managed to get 1 whole widget added in beta buil...
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This is a very welcome update; thank you! Fingers crossed that semantic search shows quantifiable improvement in self-service rates. I'm curious to know if semantic search will also work on Federat...
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Thanks for the great meeting! Being able to post a public or private note using a Trigger seemed to be something a lot of folks in the Admin User Group want to know how to do. I was struggling with...
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I'm hoping for an update on this as well. Based on our resolution rate, $75/500 MAU would mean that Answer Bot Suggestions via email would cost a minimum of 4x what it costs to have a human agent h...
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+1 to this request! We're driving agents toward using macros as much as possible, but I don't have the same formatting options in macros as what agents can apply in their tickets. I'd like to use c...
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We experience many problems with dropped chats in Messaging as well. If the customer clicks the "back" button on their browser, they will see no further updates from the agent in the widget. Zendes...
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We would find this useful as well. We want to move much of our internal documentation for CS to Guide, but can't due to lack of "internal-only" organization options (such as Categories which are hi...
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I'm not seeing any way to add dashboard tabs in the beta builder. Is it not possible at this time, or am I missing something?
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Dan R. I just tested that firing log link and it turns out it actually works for automations as well, which I never realized before. Just paste your Automation ID number in, instead of the Trigger ...
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Agree with Dan R on all of the above. Increments as low as 15 minutes for automations would be a game-changer. Seeing a log of tickets that a given automation has run on would also be extremely hel...