Harper Dane
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Activité totale335
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Dernière activité
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Membre depuis
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Abonné à0 utilisateur
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Abonnés2 utilisateurs
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Votes211
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Abonnements63
Commentaires
Activité récente par Harper Dane-
I also need the ability to edit closed tickets as an admin. I certainly understand Zendesk's stance about closed tickets and data integrity, generally — "just anyone" should not be able to edit Clo...
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I'm struggling to interpret some of our results in the "Top Answers" section. We have some flows that go straight into the Agent Transfer step based on keywords in the customer's question. For exam...
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We would really like to be able to adjust our column widths as well, or at least be able to define a max character limit for each column in a View. We receive some automated emails with End User na...
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We would like to be able to use triggers to set the subject of emails as well. In our case, all our Messaging threads come in with the Subject line, "Conversation with ___." We would prefer using a...
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None of these metrics seem to measure the number of times an inbound Message was served up to an agent but didn't get picked up (timed out and was served to a different agent after XX seconds). Any...
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Hey, Lisa! We would use this extensively as well. We have copied all of our Agent Transfer steps, starting with the Business Hours rule, to every tree in our Flows. One of these includes a message ...
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+1 to this! There's a noticeable gap in ZenDesk's documentation surrounding this topic, and a major gap in what Admins can see / adjust in Dashboards on behalf of other users. When a colleague with...
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This would be an extremely helpful feature. I need to assess a number of firing order headaches in a 260+ item Trigger list. Right now, it seems I can only manually add a Description for each Trigg...
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As an end-user, I love the "New conversation" button + ticket history whenever I reach out to ZenDesk Support in their own Messaging widget. I would love it even more to be able to implement the sa...
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I'd like to block or filter out requests with certain characteristics from ever being evaluated by Content Cues in the first place, as they will never contain helpful data. I'd prefer not to have t...