Harper Dane
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Activité totale291
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Dernière activité
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Membre depuis
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Abonné à0 utilisateur
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Abonnés2 utilisateurs
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Votes185
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Abonnements55
Commentaires
Activité récente par Harper Dane-
+1 to this feedback, especially when it comes to being able to define a Contextual Workspace on custom field selections (not just Group and Form). We use a single form for Customer Support; the cus...
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+1, we also need to mark only specific User and Organization fields as "Read-Only". I don't want to prevent agents from editing everything in a user profile, but I do need to stop them from editing...
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This SLA page re-do has been a bit frustrating visually. I regularly have to screenshot the existing policies to remind people of what they are. Now I cannot capture an entire policy within a scree...
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+1 to this. I have to create checkboxes on our forms to make tickets route based on tags, instead of simply assigning tags to Skills directly. It over-complicates our forms and adds a needless head...
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You could bookmark the desired Dashboard. This is what I use when I want to load directly into my reporting Dash, and it works great.
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+1 to this. We need to ban specific IP addresses from creating tickets or connecting via Widget when bad actors come into our Messaging and hurl vitriolic abuse at our agents. Whitelisting massive ...
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Just here to add my +1 to all the folks asking for a native dark mode. For folks who suffer from vertigo and extreme light sensitivity, this isn't just a "nice to have" — it's a health and accessib...
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We're having the same issue. If Zendesk can't find a service to check for ISP domains, they should implement a tool for users to crowd-source this data themselves. They've gotten better about major...
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Any update on this, Zendesk? The most recent Product Team post from Gaurav Parbat states this was being looked into for last year (2022). We have an instance that's coming up on 5 years old. Form, ...
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Group SLAs are a great feature, but it's baffling why Zendesk continues to only offer email notifications when you have the ability to send in-app notifications (for example, emailing a certain use...